Shipping Information
At V Nat, we aim to deliver your self-care essentials as quickly, safely, and efficiently as possible. Below you will find all the details regarding our shipping methods, delivery timeframes, and policies.
1. Order Processing Time
- Standard Processing: All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
- Order Cut-Off: Orders placed after 2:00 PM (GMT) or on weekends/holidays will begin processing on the following business day.
- You will receive a shipment confirmation email containing your tracking number once your order has been packed and dispatched.
2. Shipping Rates & Delivery Estimates
We offer flat-rate and expedited shipping options. Estimated delivery times apply after the order processing period.
| Destination | Shipping Method | Estimated Delivery | Cost |
|---|---|---|---|
| Domestic (UK) | Standard Shipping | 5–10 Business Days | £4.99 (FREE on orders over £40) |
| Domestic | Express Shipping | 3–5 Business Days | £8.99 |
| International | Standard International | 7–15 Business Days | £12.99 (FREE on orders over £80) |
Note: Delivery timeframes are estimates provided by shipping carriers and are not guaranteed. Delays may occasionally occur due to weather events, high holiday volumes, or local customs processing.
3. Order Tracking
Once your order has shipped, you will automatically receive an email with a tracking number and a link to trace your package in real-time.
Please allow up to 24 hours for tracking updates to populate on the carrier’s system after your shipping email is sent.
4. International Shipping & Customs/Duties
- We ship worldwide to most accessible countries!
- Customs, Taxes, & Import Duties: International shipments may be subject to import taxes, customs duties, and customs clearance fees levied by your destination country. These charges are the sole responsibility of the customer and are not included in the shipping cost or product price at checkout.
5. Fragile Items & Damaged Goods
Our Gua Sha tools are carved from natural gemstones and handled with extra protective packaging. If your package or products arrive damaged due to transit:
- Take clear photos of the outer box, packaging materials, and damaged item immediately.
- Contact us within 48 hours of delivery at business@v-nat.com with your order number.
- We will inspect the photos and issue a replacement or full refund as quickly as possible.
6. Address Changes & Incorrect Delivery Addresses
Please double-check your shipping details before finalizing your order!
- If you notice an error in your address, email us at business@v-nat.com within 2 hours of placing your order so we can update it before fulfillment.
- V Nat is not responsible for packages that are delayed, lost, or delivered to incorrect locations due to inaccurate addresses provided by the customer.
Contact Us
If you have any questions regarding shipment tracking, delivery delays, or international options, please feel free to reach out to our Customer Care Team:
- Email: business@v-nat.com
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)