Returns & Exchange Policy

Returns & Exchange Policy

At V Nat, your safety, satisfaction, and well-being are our top priorities. We take great care in crafting and shipping our products, but if something isn’t quite right, we are here to assist you.

Please review our return and exchange policy below before making a purchase or submitting a request.

1. Return Window

We accept return and exchange requests within 14 calendar days from the date your package was delivered according to tracking information.

2. Eligibility & Hygiene Policy

Due to the personal nature of our products and strict health and safety standards:

  • Unopened Items: To be eligible for a return or exchange, items must be unused, unwashed, and in their original, sealed packaging (including all protective sleeves, seals, boxes, and tags intact).
  • Opened / Used Items: Essential oils, skincare liquids, and personal wellness tools (including Gua Sha stones and facial rollers) that have been opened, unsealed, or used CANNOT be returned or exchanged.

Note: Any unauthorized returns or returned items that show signs of opening, use, or missing original packaging will not be refunded and will be returned to the customer at their expense.

3. Damaged, Defective, or Incorrect Items

Natural stones used in our Gua Sha tools can be fragile during transit. If you receive a broken, defective, or incorrect item:

  1. Contact our support team within 72 hours of delivery at business@v-nat.com.
  2. Provide your Order Number and clear photos/videos showing the damaged product and outer shipping box.
  3. Upon verification, we will arrange a free replacement or a full refund at no extra cost to you.
4. How to Initiate a Return
  1. Submit Request: Email our customer care team at business@v-nat.com with your Order Number and the item(s) you wish to return.
  2. Review & Approval: Our team will review your request within 1–2 business days. If approved, we will provide you with return instructions and the return shipping address.
  3. Ship the Item: Pack the item securely in its original packaging. We strongly recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
5. Shipping Costs
  • Standard Returns/Exchanges: Return shipping fees are the responsibility of the customer. Original shipping fees are non-refundable.
  • Damaged/Defective Orders: V Nat will cover all return and replacement shipping fees.
6. Refunds & Processing Times
  • Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be credited back to your original payment method within 5–7 business days.
  • Processing times may vary depending on your bank or credit card company.
Contact Us

If you have any questions or need further clarification regarding your purchase, please reach out to us:

  • Email: business@v-nat.com
  • Customer Care Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

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