Frequently Asked Questions

Have questions about returns, exchanges, or damaged items? Find quick answers to our most common queries below.

Q1. Can I return my Gua Sha stone or essential oil after opening it?

No. For hygiene and safety reasons, any essential oil or Gua Sha tool that has been opened, unsealed, or used is strictly non-returnable. We can only accept returns for items that remain in their original, unopened, and sealed packaging.

Q2. What if my Gua Sha stone arrives cracked or broken?

While we package our tools with utmost care, natural gemstone products can occasionally sustain damage during transit. If this happens:

  1. Contact us within 48 hours of delivery at business@v-nat.com.
  2. Send us your Order Number and clear photos of the damaged item and outer box.
  3. We will immediately ship you a free replacement or issue a full refund.
Q3. What should I do if I received the wrong item?

We apologize for any inconvenience! Please email us at business@v-nat.com within 72 hours of receiving your shipment. Include your order details and a picture of what you received, and we will arrange a correction right away at zero extra cost to you.

Q4. How long do I have to request a return?

You have 14 days from the date your package was delivered to submit a return or exchange request for unopened, sealed products.

Q5. Who covers the cost of return shipping?
  • Standard Returns: Customers are responsible for paying their own return shipping fees.
  • Damaged or Incorrect Items: V Nat covers all shipping costs associated with resolving the issue.
Q6. How long will it take to get my refund?

After we inspect and approve your return at our facility, your refund will be credited back to your original payment method within 5 to 7 business days.

Q7. Can I cancel or edit my order after it has been placed?

We process orders swiftly to ensure prompt delivery. If you need to make changes or cancel, please email business@v-nat.com within 2 hours of placing your order. Once fulfillment has started, orders cannot be canceled and must follow standard return procedures upon receipt.

Need Further Help?

Our Customer Care Team is here to help you experience the best of V Nat!

  • Email: business@v-nat.com
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

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